How do I return an item?
(for shoe returns, please check the bottom of this page for specific packaging instructions)
We accept returns on all products. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is NO restocking fee for returned items that are not being exchanged and are not damaged.Returns will be accepted back if initiated up to 3 months from the delivery date. Special exceptions may be made (Holiday return window is extended to 6 months, starting October 1st of each year). Refunds will be issued back to the original payment method used on the order. Refunds are usually processed within 2 business days. Return shipping costs are paid by the customer on basic returns. If a mistake is made with the order, SportTown will cover the cost of a prepaid return label.
“For quicker exchanges, we ask that you place a new order for the item(s) you would like, and then send the item(s) you wish to return back for a refund.”
Customer is responsible for all shipping costs if seller is not at fault.
(509) 397- 2770 or CustomerService@TeamStores.com
SHOE RETURN POLICY
1. Shoes and their boxes must be in resaleable condition
2. Shoes shipped back using only their box without packaging will be REFUSED for returns or charged a restocking fee
*Please ship back shoes and boxes in a poly bag or shipping box*
3. Please keep a tracking number for returns. Return packages of shoes lost by shipping carriers are the responsibility of the customer/shipper